Sent by: You. 13 November 2013, 3:28
Dear,
May I know why it is always shown as despatched status for my order?
Any possibility to get my product?
Sent by: Beauty Expert. 13 November 2013, 12:42
Hello
Thank you for getting in touch about order 30678972.
We operate a 40 day policy in which we ask you to please make contact to let us know that your order has not arrived.
As it has now been over 40 days since your order was sent, we cannot trace this item and are unable to offer you a refund or replacement.
We are very sorry for any inconvenience or disappointment caused by this.
If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.
Kind regards,
Gareth
Beautyexpert.co.uk Customer Service Team