Conditions of appeal
Cambridge English Language Assessment will consider an appeal only if the following conditions are met:
The appeal is submitted in writing by the Centre Exams Manager clearly outlining the grounds upon which the appeal is being submitted.
The appeal is submitted within 21 days of the receipt of the relevant decision.
An appeal against a result may not be submitted unless the Results Enquiry process has taken place first.
Charges
There will be a charge for the submission of an appeal to each stage: Stage1, Stage 2 and to independent review. This charge will be refunded in full if the appeal is upheld. Refer to your centre for information about fees.
Appeals procedure: stage 1
The written evidence relating to the case will be considered by an independent authority. The purpose of the initial consideration is to decide whether any further work relating to the appeal should be authorised (e.g. re-marking of additional scripts; gathering of additional evidence).
Appellants will be notified in writing of the outcome of stage 1, including the outcome of any further work authorised, within 10 weeks of submission.
Appeals procedure: stage 2
Appellants remaining dissatisfied may have their case considered in full by the Cambridge English Language Assessment Appeals Committee. The Appeals Committee includes the Chief Executive of Cambridge English Language Assessment and at least one member who is not and has not been a member of the board or committees for UCLES/Cambridge English Language Assessment, or an UCLES/Cambridge English Language Assessment employee or examiner at any time during the previous seven years.
Formal applications for an appeal to be considered by the Appeals Committee should be made by the Centre Exams Manager within 21 days of the receipt of the outcome of the first stage appeal.
Appellants have the right to present their case in person to the Appeals Committee and they will be notified in writing of the outcome of their appeal within 10 weeks of submission.

Independent review
Appellants remaining dissatisfied after receiving Cambridge English Language Assessment's final response to an appeal may submit an appeal for independent review. Formal applications for an independent review must be made within three weeks of the receipt of the outcome of a Cambridge English Language Assessment appeal. Cambridge English Language Assessment will forward such appeals to an independent reviewer who will consider appeals against final Cambridge English Language Assessment decisions.
Appellants will have the right to present their case in person to the independent reviewer and they will be notified in writing of the outcome of their appeal within 10 weeks of submission.
Consideration of an appeal by the independent reviewer concludes the Cambridge English Language Assessment appeals procedure.
Appeals resulting in a change of decision
The outcome of an appeal may be a confirmation of the original decision or an overturning of this decision which may, in turn, lead to the award of a higher grade, a lower grade, or no grade change, or to the award of a grade where no previous grade was awarded.
Where an appeal leads to a change of syllabus grade or the award of a grade where no grade was previously awarded, any Results Enquiry and Appeals fees will be refunded in full, and an amended Statement of Results and Certificate (where awarded) will be issued.