steam吧 关注:4,615,976贴子:71,947,163
  • 30回复贴,共1
求助

各位有谁知道这句话的具体意思吗

只看楼主收藏回复

各位有谁知道这句话的具体意思吗
Please create a new support ticket using the first email address associated with the Steam account as the ticket contact email. Make sure that you are logged out of any Steam accounts before creating this ticket. Also reference this ticket number in the new ticket:
我的号出现了:此账号可能被他人登陆,我联系客服客服给我发了个这个我翻译了一下还是不清楚
请使用与 Steam 帐户关联的第一个电子邮件地址作为票证联系电子邮件来创建新的支持票。 在创建此票证之前,请确保您已退出任何 Steam 帐户。 还要在新工单中引用此工单号:
麻烦各位帮帮忙我现在很慌这个号我用了很久了里面还有好多我买的游戏


IP属地:江苏来自Android客户端1楼2022-12-29 07:19回复
    Hi,
    Thank you for your patience and providing the screenshots, but the screenshots are not valid for verification.
    We realize the issue you are experiencing and we are able to assist you.
    According to the records, it seems that the account has been compromised and involved in suspicious behavior, so the account is temporarily locked for security.
    For the protection of the account holder, we request that you verify the following information:
    The email you have provided does not match the first email used when the account was created.
    Unfortunately, there is no purchase information on the account for us to verify ownership, so you will need to verify ownership of the original email address used to create this account.
    Please create a new support ticket using the first email address associated with the Steam account as the ticket contact email. Make sure that you are logged out of any Steam accounts before creating this ticket. Also reference this ticket number in the new ticket:
    If you no longer have access to the original email address, you will need to contact the email provider to recover it.
    Please note, if you are not able to perform this action we will not be able to make changes to the account.
    Steam Support
    Owen


    IP属地:江苏来自Android客户端2楼2022-12-29 07:20
    回复
      开个新单,用原始注册邮箱,翻译的没错


      IP属地:北京3楼2022-12-29 07:22
      收起回复


        IP属地:湖南来自Android客户端4楼2022-12-29 08:04
        回复
          support ticket 的意思是求助请求
          让你使用你账户第一个关联的邮箱地址重新发起请求 并提供这次求助的编号。你之前用的邮箱地址以及提供给他们的邮箱地址 并不是此帐户注册时的邮箱地址 你的账户被别人登陆过 。你这个账户因为也没有购买记录所以只能通过你最早的注册账户的邮箱来验证你的身份。 如果你最早的那个邮箱也无法登陆了 你需要联系你最早的邮箱的公司去恢复。


          IP属地:北京来自iPhone客户端5楼2022-12-29 08:23
          收起回复
            我都服了是嘞好多遍客服还是那样一成不变的发,就一件很简单的事啊为啥搞的这么麻烦直接让我验证一下初始邮箱不就好了吗。。。。。


            IP属地:江苏来自Android客户端7楼2022-12-30 07:43
            回复
              哥们,我也遇到这个问题了,怎么解决啊,客服发的看不懂!


              IP属地:河南8楼2023-05-14 11:41
              收起回复
                兄弟还在吗 是不是把这个客服案例关了再开一个新案例 因为我现在进他发的那个链接验证码一直错误


                IP属地:湖南来自Android客户端10楼2023-10-04 17:11
                收起回复
                  那你试试迅游加速呢,我用着倒是挺不错的,不卡顿不掉线,排队时间也很短,游戏体验感挺高的


                  来自iPhone客户端11楼2023-10-06 00:23
                  回复


                    IP属地:山西来自Android客户端12楼2024-01-09 17:53
                    收起回复
                      我的是初始邮箱有一个客服案件关闭不了,号被盗了。让我用初邮作为联系邮箱重新发一个案件,我无语了。


                      IP属地:安徽13楼2024-04-11 11:45
                      回复